New PK Luk Privacy Policy — Our Commitment to Protecting Your Data

1 What Information We Collect

New pk luk collects certain necessary information to deliver its services and keep the platform secure. This process is fully transparent and purpose-driven — we only collect what is genuinely needed to give you the best gaming experience.

Information you provide during registration is collected directly. Additionally, certain technical data is collected automatically while you use the platform.

• Certain information may be verified through third parties, such as payment gateways.
• Core services are fully accessible even without providing optional information.
• We never retain copies of your national ID without a valid reason.

2 How Your Information Is Used

New pk luk uses your information only for specific, clearly defined purposes. Your data is never used for anything unrelated to those purposes. The primary reasons are outlined below:

3 Data Sharing Policy

New pk luk believes your data belongs entirely to you, so we keep third-party data sharing to an absolute minimum. Information is only shared in the following circumstances:

• Payment Processing: Shared with payment partners such as bKash, Nagad, and Rocket solely to process transactions.
• Game provider: Limited information is shared with third parties to facilitate game operations.
• Legal requirement: Information may be disclosed in response to lawful requests from Bangladeshi authorities or regulatory bodies.
• Fraud Prevention: Information on suspicious activity shared with cybersecurity experts or law enforcement agencies.
• Business Restructuring: In the event of a change in ownership of new pk luk, the new owner is required to uphold the same Privacy Policy.

All third-party partners are required to meet new pk luk's privacy standards. They are not permitted to use any information they receive for their own purposes.

4 Cookie Policy

The new pk luk website and app use cookies and similar technologies. Cookies are small data files stored on your device that help improve platform functionality.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional cookies: Remembers your preferred language and settings.
• Analytics Cookies: Anonymous data is collected to understand which parts of the platform are used most.
• Security Cookies: Used to prevent fraud and bot attacks.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect some platform features.

5 Data Protection Measures

New pk luk follows industry-leading standards to protect your data, maintaining multiple layers of security at both the technical and organizational level.

• All data transfers are encrypted using TLS 1.3 protocol.
• Data is stored on servers with 256-bit AES encryption.
• Regular security audits and penetration testing are conducted.
• Automatic account lock and user notification upon detection of a suspicious login.
• System access is restricted to authorized personnel only.
• Data backups are stored regularly at secure offsite locations.

While we take every measure to ensure the highest level of security, no online platform can guarantee 100% safety on the internet. We strongly encourage you to use a strong password and keep it confidential at all times.

6 Your Rights

New pk luk believes every user should have full control over their own data. We therefore provide you with the following rights:

• Right to Access Your Information: You can request to see what information we hold about you.
• Right to Correct Your Information: You may request corrections to any inaccurate or outdated information.
• Right to Delete Your Information: If you close your account, you may request deletion of your data, except where retention is required by law.
• Right to Opt Out of Promotional Communications: You can opt out of marketing messages at any time.
• Right to lodge a complaint: If you object to how your information is being used, you may raise a complaint with our support team.

To exercise any of these rights, contact our support team. Requests are typically processed within 7 business days.

7 Data Retention Period

New pk luk retains your information only for as long as necessary. All data is kept while your account is active. After account closure, retention periods vary by data type:

• Financial transaction records: Retained for up to 5 years in accordance with applicable legal regulations.
• Identity Verification Documents: Up to 2 years after account closure.
• Gaming history: Up to 1 year after account closure.
• Contact Information: 6 months after account closure.
• Log Files & Technical Data: Up to 90 days.

Once the designated retention period expires, your data is automatically and securely deleted. Some information may be retained for a mandatory period due to legal obligations.

8 Children's Privacy

New pk luk does not knowingly collect or process data from anyone under 18. Age is verified at registration, and any account found to belong to a minor is closed immediately.

If a parent discovers that their child has registered on the platform without authorization, please contact our support team immediately. We will promptly close the account and delete all associated data.

9 Third-Party Services

The new pk luk platform integrates certain third-party game and payment services. These services have their own privacy policies that are outside new pk luk's control.

• Third-party game providers may collect gameplay data.
• Payment gateways process transactions under their own security policies.
• New pk luk is not responsible for data collection by third parties.
• We work only with trusted and verified partners.

We recommend reading the privacy policy of any third-party service before using it.

10 Policy Updates

New pk luk reserves the right to update this Privacy Policy as needed. Any changes will be published on this page, with the updated date shown at the top.

• For significant changes, you will be notified via SMS or app notification to your registered mobile number.
• Continuing to use the platform after any changes have been made means you accept the updated policy.
• If you do not agree to the policy, please close your account and notify our support team.

11 Contact Us

If you have any questions or concerns about our Privacy Policy, our support team is always ready to help.

• Requests to view, correct, or delete information are typically completed within 7 business days.
• For urgent security issues, contact our 24/7 support team.
• If your complaint is not resolved, you will receive a response within 30 days.